Studio Petrino (“Studio Petrino,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (Effective 01 January 2026) explains what personal information we collect when you visit or make a purchase from the Site, how we use and share it, and the choices you have.
1. Information we collect
A. Information you provide to us: Orders and checkout: name, email address, phone number (if provided), billing and shipping address, order details (items purchased, quantities, pricing), and communications related to your order. Payment information: payments are processed by our ecommerce and payment partners. We do not store full payment card numbers. Customer support: information you share when you contact us (including email content and any photos or details you provide to help resolve an issue). Marketing preferences: your email address and opt-in status if you subscribe to updates.
B. Information collected automatically: When you browse the Site, we (and our service providers) may automatically collect: Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, links clicked, and referral/exit information. Approximate location: derived from IP address. Cookies and similar technologies: such as cookies, pixels, and tags that help the Site function, remember preferences, measure traffic, and understand marketing performance.
2. How we use your information
We use personal information to: Operate the Site and provide its features. Process, fulfill, and deliver orders, including sending order confirmations and shipping updates. Provide customer support and respond to inquiries. Communicate with you about your purchases, returns, exchanges, and service-related updates. Send marketing communications (only when you opt in), including product announcements and editorial updates. Improve and secure the Site, including troubleshooting, analytics, and fraud prevention. Comply with legal obligations (e.g., tax, accounting, dispute resolution, and enforcement of terms).
3. Our ecommerce platform
Our ecommerce storefront is hosted on a third-party provider. When you place an order, create an account (if enabled), or otherwise interact with checkout and order functionality, your information is processed through this provider and its integrated service providers (such as payment and shipping tools) to complete your transaction and provide customer service.
4. Cookies, pixels, and advertising
We use cookies and similar technologies to keep the Site working and to understand how visitors interact with it. Meta ads (Facebook/Instagram). We run advertising through Meta and may use Meta technologies such as the Meta Pixel (or equivalent) to: measure ad performance (e.g., purchases or page visits after an ad click), build audiences for advertising, and improve the relevance of ads shown to people who may be interested in Studio Petrino.
5. How we share your information
We share personal information only as needed to run our business and provide the Site, including with: E-commerce platform and related ecommerce infrastructure providers. Payment processors to process transactions. Shipping and logistics providers to deliver orders and provide tracking. Email and customer support tools to communicate with you. Analytics and advertising partners (including Meta) to measure traffic and marketing performance and to deliver ads.
We may also disclose information: To comply with law or respond to lawful requests. To protect rights and safety, including fraud prevention and security. In a business transfer (e.g., acquisition or asset sale), where permitted by law.
We do not sell your personal information for money. Some privacy laws define “sell” or “share” broadly to include certain advertising-related disclosures (such as sharing identifiers for targeted advertising). If that applies to our use of pixels/tags, you can opt out as described below.
6. Email marketing
If you opt in, we may send marketing emails. You can unsubscribe anytime using the link in our emails. Transactional messages (like receipts and shipping updates) are not marketing and may be sent even if you unsubscribe from marketing.
7. Data retention
We retain personal information only as long as reasonably necessary for: fulfilling orders and providing support, maintaining business records, complying with legal obligations, and resolving disputes and enforcing agreements.
8. Your privacy rights (and how to exercise them)
Depending on where you live, you may have rights to: Access the personal information we hold about you, Correct inaccurate information, Delete certain personal information, Opt out of targeted advertising (and, in some jurisdictions, “sale”/“sharing” as defined by law), Withdraw consent where processing is based on consent.
To submit a request, email bonjour [at] studiopetrino [dot] com with the subject line “Privacy Request.” We may ask you to verify your identity.
Opting out of targeted advertising. If you want to limit targeted advertising: adjust your cookie settings in your browser, update your ad preferences in Meta settings, and use relevant opt-out tools available in your region.
9. International visitors
If you visit the Site from outside the United States, your information may be transferred to and processed in the United States and other jurisdictions where our service providers operate. We take reasonable steps to ensure appropriate safeguards where required by law.
10. Children’s privacy
The Site is not intended for children under 13 (and not for children under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact bonjour [at] studiopetrino [dot] com
11. Third-party links
The Site may link to third-party sites (including social platforms). We are not responsible for the privacy practices of third parties. Please review their policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will revise the “Effective date” at the top when changes are posted.
13. Contact
Questions or requests: bonjour [at] studiopetrino [dot] com
